Incident Management (3)

Includes processes for receiving notifications, investigating alerts, communicating with clients, and closing tickets according to internal standards

Your Behavioral Health Procedure for Handling Incident Notifications

Created by Yevhen Marynchak, Modified on Thu, 16 Oct at 9:05 AM by Yevhen Marynchak
Escalation to NOC 3: Procedure for Handling Service Health Incidents

Created by Yevhen Marynchak, Modified on Thu, 16 Oct at 5:13 PM by Yevhen Marynchak
Temporary guidance for SOC/NOC Levels 1 and 2 regarding ticket handling (until 23.11.2025)

Created by Yevhen Marynchak, Modified on Sat, 15 Nov at 5:26 PM by Yevhen Marynchak